Sumdog Merchandise Terms of Use

Updated 13th November 2025

Welcome to the Sumdog webshop. By purchasing Sumdog merchandise you agree to these Terms of Service. Please read them carefully before making a purchase.

About Us

Sumdog is operated by Sumdog Ltd, registered in Scotland, company number SC167331. Our registered address is Sumdog Ltd, Codebase, Argyle House, 3 Lady Lawson Street, Edinburgh EH3 9DR. You can contact us at sales@sumdog.com or by calling 0131 226 1511.

Purchase

You must be at least 18 years old or have the involvement of a parent or guardian to purchase. You must not use our products for any illegal or unauthorised purpose. All information you provide must be accurate, current and complete.

Products

Our products may have limited quantities and are subject to return or exchange only according to our Returns Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

Orders

When you place an order, you agree to pay the price stated plus any delivery charges.

All orders are subject to acceptance and availability. We reserve the right to cancel or refuse orders. We will send you an email to confirm your order.

Payment

Payments are processed securely via Stripe. Payment must be made in pounds sterling (£ GBP).

If you would like your school establishment to pay for your order via invoice, please send a Purchase Order to sales@sumdog.com

Delivery

We deliver to addresses within the UK only.

We aim to dispatch goods within the estimated timeframe shown based on your choice of service.

Delivery costs are calculated at checkout based on your location.

Refunds and Returns Policy

Our policy is designed to be fair and easy:

• Faulty or Damaged Goods: If your goods arrive faulty or damaged, please contact us within 14 days of receipt, and we will provide a full refund or replacement, including postage.
• Change of Mind: You have the right to cancel your order within 14 days from the day after you receive your goods (the “cooling-off period”). You must return the goods in their original condition and packaging within 14 days of informing us. You will be responsible for return postage fees. Once we receive the goods, we’ll refund your payment (including basic delivery cost).
• How to Arrange a Return: Please email us at sales@sumdog.com with your name, order number, description of issue, and whether you’d like a refund or replacement. We will provide details for returning your item. You will have to pay the cost of return and your refund may be reduced or rejected if the product has been used and its condition is no longer new e.g. if packaging has been opened, sticker sheets torn.

Note: Certain goods (e.g., customised items or perishable goods) may not be eligible for return, unless faulty. This will be clearly stated on the product page.

Liability

• We are not liable for delays outside our reasonable control.
• Our liability for any loss or damage is limited to the cost of the goods purchased.
• Nothing in these terms affects your statutory rights as a UK consumer.

Termination of contract

We can end our contract with you for a product if you do not make payment to us when it is due or if you don’t within a reasonable timeframe allow us to deliver the product to you.

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

(a) Unforeseeable in that it was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it, so the loss was unforeseeable.

(b) Caused by a delaying event outside our control. We're not responsible for delays outside our control.

(c) Avoidable. Something you could have avoided by taking reasonable action.

(d) A business loss. It relates to your use of a product for trade or business purposes.

Adding Products to an Existing Sumdog School Subscription

If you wish to purchase products and have an existing Sumdog subscription these products can be invoiced as part of that subscription:

• Contact Required: You must contact your Sumdog Customer Success Account Manager directly, or email sales@sumdog.com with your request.
  
  
• Eligibility: This option is available only to schools or institutions with an active Sumdog subscription and subject to approval.
  
  
• Invoicing: Approved items will be added to your existing subscription invoice or invoiced separately, depending on your billing arrangement.
  
  
• Order Confirmation: Your order will only be confirmed once it has been processed and acknowledged by your account manager or the Sales team.
  
  
• Terms Apply: All standard delivery, returns, and product terms still apply to items added via this method.

Privacy

Your privacy is important to us. Please see our Privacy Policy for details about how we process personal data.

Changes to These Terms

We may update these Terms from time to time. The latest version will always be posted on our site.

Governing Law

These terms are governed by UK law and subject to the exclusive jurisdiction of the United Kingdom courts.

If you have any questions, please contact us at sales@sumdog.com.